Shipping and Returns Policy
All orders are filled and shipped from Des Arc, Arkansas. Please allow 7-10 business days to receive your order. Orders will be shipped Monday through Friday except on holidays and the summer season.
Lux Fragrances will only ship to residential or business addresses. We are unable to ship to PO Boxes.
Please inspect your order carefully when you receive it. All of our products are thoroughly inspected before they are shipped to ensure you receive the best possible product.
In the event of damage during shipping, please contact customerservice@lux-fragrances.com or call 866.475.4589 within seven (7) days of receiving your purchase.
Due to the nature of our products, all sales are final. We will replace (when possible) or offer a refund on items damaged during shipping. Returns, refunds or replacement products for reasons other than damage incurred during shipping cannot be accepted. Contact customer service at 866-475-4589 for all damage claims. Photos of all items in a damage claim are required to issue a replacement or refund, email customerservice@lux-fragrances.com.